Privacy Policy

This policy outlines how The Green Hosting Company, a trading name of Kakadu Creative Limited, registered in England & Wales (Company number 8631909), processes personal data collected from users.

Please carefully read the following to understand how we handle and treat your personal data.

About Us

The Green Hosting Company, acting as both a data controller and data processor, operates under Kakadu Creative Limited. Our registered address is Kakadu Creative Limited, Nene House, Sopwith Way, Drayton Fields, Daventry, England, NN11 8EA.

What Information Do We Collect

We collect personal information provided by you when filling in forms on our website. This includes information submitted during account registration, service purchases, and service inquiries. We may also retain records of correspondence via letter, email, or recorded telephone conversations for training purposes.

Additionally, we collect transaction details, technical data (such as operating systems and browser types), and server logs for marketing and security purposes. If you provide personal data about a third party, you must obtain their express consent for disclosure and use.

How We Use Personal Data

We use personal data for the following purposes:

• Registering customer accounts
• Processing orders
• Handling customer service and career inquiries
• Ensuring effective content presentation on our site
• Providing requested information, products, or services
• Fulfilling contractual obligations
• Enabling user participation in interactive features
• Notifying about service changes
• Conducting marketing and statistical analysis
• The Green Hosting Company will never sell your personal data to third parties.

By ordering our services, you agree to receive our regular newsletter via email. This newsletter serves as our primary means of communication and will keep you informed about any service updates, billing information, planned maintenance, and account access details.

Where We Store Your Personal Data

Personal data collected from you is stored on our servers and systems within the European Economic Area (EEA). In some cases, personal data may be transferred outside the EEA, such as domain registration data sent to our domain registrar. By submitting your personal data, you agree to this transfer, storage, or processing. We take reasonable steps to ensure data security and compliance with GDPR and our data protection policies.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless otherwise required by law. We retain information to comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Subject to GDPR exemptions, you have the following rights regarding your personal data:

• Right to access – the right to request copies of the information we hold about you at any time, or that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we do refuse your request, we’ll tell you the reasons why.
• Right to correct – the right to have your data rectified if it is inaccurate or incomplete.
• Right to erase – the right to request that we delete or remove your data from our systems.
• Right to restrict our use of your data – the right to “block” us from using the data or limit the way we can use it.
• Right to data portability – the right to request that we move, copy or transfer your data.
• Right to object – the right to object to our use of your data including where we use it for our legitimate interests. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via raising a ticket in your account.

If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk.

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

Who We Share Your Information With

We may share your information with the following external third parties:

• Services providers to perform business functions on our behalf
• Payment service providers or domain name registration organisations
• Business service providers such as accountants
• Parties involved in the sale, transfer, acquisition, or merger of our business or assets
• Stripe for payment, analytics, and other services.
• External auditors for accounts auditing
• Law enforcement agencies, taxation authorities, and regulatory bodies to comply with legal obligations

Data Breaches

In the event of a data breach, affected individuals will be contacted within GDPR-specified timeframes. The breach will be reported to the Information Commissioner, and a comprehensive report highlighting any risks will be provided.

How We Use Cookies

We use cookies to improve our site and provide a better, personalized service. Cookies help us estimate audience size, store preferences, speed up searches, and recognize returning users. We may also use cookies for remarketing purposes. You can refuse cookies through your browser settings, but it may limit access to certain site features.

Third-Party Links

Our site may contain links to partner networks, advertisers, and affiliates. Please note that these websites have their own privacy policies, and we are not responsible for their practices. Before submitting personal data, review their privacy policies.

Third-Party Links

Our site may contain links to partner networks, advertisers, and affiliates. Please note that these websites have their own privacy policies, and we are not responsible for their practices. Before submitting personal data, review their privacy policies.

Changes to This Policy

We regularly review our privacy policy and will update it on this web page. Last updated: 18th July 2023.

How to Contact Us

If you have questions about our privacy policy or the information we hold about you, please contact us at support@greenhostingco.com or write to us at The Green Hosting Co., 17 Cottesbrooke Park, Heartlands Business Park, Daventry, England, NN11 8YL.